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Appreciative Inquiry
₹99In this course you will learn about the appreciative inquiry process. To begin, youll explore its fundamental principles and the 4-D model. Youll also get a hands-on look at the appreciative inquiry interview guide and start considering how this powerful tool could make a difference in your organization. -
Public Relations Boot Camp
₹99In this course, you will learn how to determine the type of information required in a particular situation, ways to approach PR strategically, how to create compelling releases, and techniques for managing media relations. -
Onboarding: The Essential Rules for a Successful Onboarding Program
₹99This course will explore the benefits of onboarding, show you how to design an onboarding framework, give you ways to customize the program for different audiences (including managers and executives), and demonstrate how to measure results from the program. -
Employee Dispute Resolution: Mediation through Peer Review
₹99In this course, you will learn about the peer review process, which includes a statement being filed, gathering evidence, creating the peer review panel, conducting the peer review hearing, and making a decision. -
Conducting Effective Performance Reviews
₹99This in-depth course will cover the entire performance management process, various types of performance reviews, goal setting, feedback strategies, coaching tips, techniques for handling performance problems, and ways to maintain performance. -
Orientation Handbook: Getting Employees Off to a Good Start
₹99In this course, you will learn why orientation is so important. You will learn about the four components of employee commitment as well as the commitment curve. You will also learn how to develop successful orientation and training programs. -
Hiring for Success: Behavioral Interviewing Techniques
₹99This course will take you through the hiring process from start to finish, including cost analysis, position profiles, finding candidates, screening resumes, testing candidates, interviewing (including different types of questions), evaluating responses, and reference checks. You will also learn about some of the problems commonly encountered in the hiring process and how to overcome them. -
Conflict Resolution: Getting Along In The Workplace
₹99In this course, you will learn what conflict is all about. You will also learn about different types of conflict, stages of conflict, helping others through conflict, and creating win/win solutions. As a bonus, you will also learn supporting skills, such as communication, active listening, and body language. -
Performance Management: Managing Employee Performance
₹499₹99In this course, you will learn about the Shared Management Model, which helps the manager transfer motivation and responsibility for results to the employee. This course will cover all three phases of the model: preparing the employee for the job, motivating them to do it, and evaluating their performance. -
Body Language: Reading Body Language as a Sales Tool
₹99In this course, you will learn how to interpret personal space, gestures, facial expressions, body movements, and posture. Youll also learn how to send the right message with body language, dress, and personal interactions. -
Call Center Training: Sales and Customer Service Training for Call Center Agents
₹99In this course, you will learn how to present yourself appropriately on the telephone. You will also learn tips for saying no, giving bad news, selling on the phone, overcoming objections, dealing with difficult customers, taking messages, and managing voice mail. We will also share a basic telephone script that you can customize. -
Design Thinking: An Introduction
₹99This course is designed to get you started using design thinking to solve problems more creatively. You will better understand problems from the customer's perspective as you apply different brainstorming techniques to identify innovative ideas. You will be able to use effective design research through use of prototypes and testing to test your ideas and keep your design ideas moving forward. Upon completion you will be ready to take on your next project using a design thinking process. -
Critical Elements of Customer Service
₹99This course is all about the critical elements of customer service: a customer service focus that is defined within, and given life by, your organization. In order to be successful, this focus must be reinforced every day, measured, and improved upon. -
Disability Awareness: Working with People with Disabilities
₹99This course will assist with welcoming people with disabilities into workplaces, learning how to Interact with people with disabilities, identify and overcome barriers in the workplace, use respectful, appropriate, acceptable language in any circumstance, understand appropriate interaction during the hiring and interviewing process, and understand what job accommodation is and how it applies in a workplace. -
Dealing With Difficult People
₹99Upon completion of this course, you will be able to recognize how your own attitudes and actions affect others; find new and effective techniques for dealing with difficult people; be familiar with some techniques for managing and dealing with anger; and develop coping strategies for dealing with difficult people and difficult situations. -
Becoming Management Material
₹99After you complete this course, you will be able to define your role as a manager and identify how that role differs from other roles you have had, understand the management challenge and the new functions of management discover how you can prepare for and embrace the forces of change, identify ways to get you and your workspace organized and get a jump on the next crisis, identify your leadership profile and explore ways to use this knowledge to improve your success as a manager, enhance your ability to communicate with others in meetings and through presentations, and create an action plan for managing your career success. -
Windows 10: May 2019 Update: Troubleshooting, Updates, and Security
₹99In this course you will learn how to use automatic troubleshooting, use the Windows Update tool, and use updated Windows Security features. -
Windows 10: May 2019 Update: Windows Settings and Storage
₹99In this course you will learn how to use the updated Settings app, and use the updated Storage settings. -
Windows 10: May 2019 Update: Navigation, Productivity, and Customization
₹99In this course you will learn how to navigate the updated Start menu, use the updated taskbar and Action Center, use themes and emojis, and use the updated clipboard settings. -
Windows 10: May 2019 Update: Getting Started
₹99In this course you will learn about the Windows 10 May 2019 Update and what it includes. You will also learn how to update Windows 10 to the May 2019 Update. and sign into Windows 10. -
Microsoft Excel 365: Part 1: Finalizing Workbooks
₹99In this course you will learn how to use comments , manage worksheets, and change view options. -
Microsoft Excel 365: Part 1: Using Pivot-Tables
₹99In this course you will learn how to insert PivotTables, work with PivotTable data, and sort and filter PivotTable data. -
Microsoft Excel 365: Part 1: Organizing Worksheet Data with Tables and Charts
₹99In this course you will learn how to create and modify tables and charts. -
Microsoft Excel 365: Part 1: Adding Pictures and Shapes
₹99In this course you will learn how to insert pictures and shapes, and format shapes. -
Microsoft Excel 365: Part 1: Formatting a Worksheet
₹99In this course you will learn how to format text and cells, align cell contents, use Find & Select tools, and apply conditional formatting. -
Microsoft Excel 365: Part 1: Working with Data
₹99In this course you will learn how to use formulas and functions, work with data, rows, and columns, and sort and filter data. -
Microsoft Excel 365: Part 1: Getting Started
₹99In this course you will learn how to get started with Excel Online, describe the basic components of Excel, manage workbooks, and get help in Excel Online. -
Making Your Business Better
₹99This course demonstrates how various factors work together to ensure a company flourishes. Students will be guided through positioning and pricing, marketing, selling, negotiating, responding to RFQs, project management, team building, productivity, and strategic planning. Other courses that may be of interest to the student are Building Your Self Esteem and Assertiveness Skills, Business Leadership, Business Ethics in the Office, Creating a Positive Work Environment, and Getting Stuff Done - Personal Development Boot Camp. -
Creativity In The Workplace
₹99After you complete this course, you will be able to, define creativity, identify the characteristics of a creative person, develop your creativity, understand the importance of creativity in the workplace, identify the benefits of creativity in the workplace, examine creative corporate cultures, foster creativity in the workplace, and apply brainstorming techniques. -
Microsoft Office 365: 2018 Feature Updates
₹99By the end of this course, users should be comfortable using the new features released in 2018 for the desktop version of Microsoft Office 365, including features of Microsoft Word, Excel, PowerPoint, Outlook, Access, and Visio.
